YOUR ACCOUNT & DATA
Delete your Travel Art account
You can request deletion of your Travel Art account and its associated app data even if you no longer have the app. You do not need to sign in or reinstall it.
Requests are handled by Simon Hopkin, trading as Travel Art.
Request deletion by email
- Email support@travelart.app, preferably from the email address registered to your Travel Art account.
- Use the subject Delete my Travel Art account and tell us you want your account and associated data deleted.
- If you write from a different address, include your registered account email so we can find the right account. We will help you verify ownership if you can no longer access that mailbox.
Never send your password, sign-in codes or payment details.
If the button does not open your email app, copy support@travelart.app into your preferred email service. You can also use our contact form: say that you want to delete your account and include its registered email address.
What happens next?
We acknowledge your request and may ask for proportionate information to confirm that the account belongs to you before taking action.
Once ownership is verified, we arrange removal of your sign-in access and deletion of associated app data, including your saved photographs, generated artwork and poster designs, subject to the retention and exceptions below. Account deletion is permanent.
We respond without undue delay and normally within one calendar month. If your request is complex or needs more time under applicable law, we explain the delay within the initial month. We confirm the outcome and explain any information that needs to remain.
Retained information, prints and orders
Deleting your account does not cancel print orders or automatically remove existing store products, transferred artwork or order information. Tell us if you also want help removing a store product or associated information; we will coordinate with the relevant provider and explain what can be removed or retained.
Some information may need to remain for security, support, existing orders or legal obligations. Our Privacy Policy: how long we keep information explains the data categories, retention periods and reasons. Provider backups may take additional time to expire.
If your request concerns only particular data, rather than your whole account, tell us what you would like removed.
Deleting from the app
If you still use Travel Art, you can also open Account Settings → Delete My Account. The email and contact-form routes above remain available if you cannot access the app.